*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg: #101014;--bg-panel: #141418;--bg-card: #1E1E24;--bg-hover: #24242C;--bg-active: rgba(79,142,255,.08);--border: rgba(255,255,255,.08);--border-strong: rgba(255,255,255,.14);--text: rgba(255,255,255,.92);--text-soft: rgba(255,255,255,.55);--text-muted: rgba(255,255,255,.32);--accent: #4F8EFF;--accent-hover: #6BA1FF;--accent-bg: rgba(79,142,255,.1);--accent-border: rgba(79,142,255,.25);--success: #34C759;--success-bg: rgba(52,199,89,.1);--warning: #FF9F0A;--warning-bg: rgba(255,159,10,.1);--danger: #FF453A;--danger-bg: rgba(255,69,58,.1);--purple: #BF7FFF;--purple-bg: rgba(191,127,255,.1);--internal-bg: rgba(255,159,10,.05);--internal-border: rgba(255,159,10,.18);--shadow: 0 4px 16px rgba(0,0,0,.4);--shadow-lg: 0 12px 40px rgba(0,0,0,.5);--font: -apple-system,BlinkMacSystemFont,"SF Pro Text","Inter","Segoe UI",sans-serif;--mono: "SF Mono","JetBrains Mono",monospace;--r: 8px;--r-lg: 12px;--r-xl: 16px}[data-theme=light]{--bg: #F4F5F7;--bg-panel: #FFFFFF;--bg-card: #FFFFFF;--bg-hover: #F0F2F5;--bg-active: rgba(79,142,255,.07);--border: rgba(0,0,0,.09);--border-strong: rgba(0,0,0,.16);--text: #111318;--text-soft: #5A6072;--text-muted: #9AA0AE;--accent: #2E6FE0;--accent-hover: #1A5BC4;--accent-bg: rgba(46,111,224,.08);--accent-border: rgba(46,111,224,.22);--success: #1E9B44;--success-bg: rgba(30,155,68,.08);--warning: #B56B00;--warning-bg: rgba(181,107,0,.08);--danger: #C9281E;--danger-bg: rgba(201,40,30,.08);--purple: #7B3FCC;--purple-bg: rgba(123,63,204,.08);--internal-bg: rgba(181,107,0,.05);--internal-border: rgba(181,107,0,.2);--shadow: 0 2px 8px rgba(0,0,0,.08);--shadow-lg: 0 8px 32px rgba(0,0,0,.12)}html,body,#root{height:100%}body{background:var(--bg);color:var(--text);font-family:var(--font);font-size:13px;line-height:1.5;letter-spacing:-.01em;-webkit-font-smoothing:antialiased}::-webkit-scrollbar{width:4px;height:4px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:2px}.splash{display:flex;align-items:center;justify-content:center;height:100vh;color:var(--text-muted);font-size:13px;gap:10px}.spinner{width:18px;height:18px;border:2px solid var(--border);border-top-color:var(--accent);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.login-page{min-height:100vh;background:var(--bg);display:flex;align-items:center;justify-content:center;padding:24px}.login-box{width:100%;max-width:400px;background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-xl);padding:40px;box-shadow:var(--shadow-lg)}.login-logo{display:flex;align-items:center;gap:10px;margin-bottom:28px}.login-logo-mark{width:36px;height:36px;border-radius:var(--r);background:var(--accent);display:flex;align-items:center;justify-content:center;font-weight:800;font-size:16px;color:#fff;letter-spacing:-.5px}.login-logo-text{font-size:15px;font-weight:700;color:var(--text)}.login-logo-text span{color:var(--text-soft);font-weight:400}.login-box h1{font-size:20px;font-weight:700;letter-spacing:-.03em;margin-bottom:6px}.login-box p{font-size:13px;color:var(--text-soft);margin-bottom:28px;line-height:1.6}.field{display:flex;flex-direction:column;gap:5px;margin-bottom:14px}.field label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted)}.field input{padding:10px 12px;background:var(--bg);border:1px solid var(--border);border-radius:var(--r);color:var(--text);font-family:var(--font);font-size:13px;outline:none;transition:border-color .15s}.field input:focus{border-color:var(--accent)}.field input::placeholder{color:var(--text-muted)}.form-error{padding:10px 12px;background:var(--danger-bg);border:1px solid rgba(255,69,58,.2);border-radius:var(--r);color:var(--danger);font-size:12px;margin-bottom:14px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:none;border-radius:var(--r);font-family:var(--font);cursor:pointer;font-weight:500;transition:all .12s;white-space:nowrap}.btn-primary{background:var(--accent);color:#fff;padding:9px 16px;font-size:13px;font-weight:600}.btn-primary:hover{background:var(--accent-hover)}.btn-primary:disabled{opacity:.45;cursor:not-allowed}.btn-primary.full{width:100%;padding:11px;font-size:14px}.btn-ghost{background:transparent;color:var(--text-soft);border:1px solid var(--border);padding:7px 13px;font-size:12px}.btn-ghost:hover{border-color:var(--border-strong);color:var(--text);background:var(--bg-hover)}.btn-ghost.sm{padding:5px 10px;font-size:11px}.btn-icon{background:transparent;color:var(--text-muted);border:1px solid var(--border);width:30px;height:30px;padding:0;border-radius:var(--r);display:inline-flex;align-items:center;justify-content:center}.btn-icon:hover{color:var(--text);background:var(--bg-hover);border-color:var(--border-strong)}.btn-success{background:var(--success);color:#fff;padding:6px 12px;font-size:12px;font-weight:600;border-radius:var(--r);border:none;cursor:pointer;font-family:var(--font)}.btn-success:hover{opacity:.88}.badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:4px;font-size:11px;font-weight:600;letter-spacing:.02em;border:1px solid transparent}.badge-open{background:var(--accent-bg);color:var(--accent);border-color:var(--accent-border)}.badge-progress{background:var(--warning-bg);color:var(--warning);border-color:#ff9f0a40}.badge-waiting{background:var(--purple-bg);color:var(--purple);border-color:#bf7fff40}.badge-resolved{background:var(--success-bg);color:var(--success);border-color:#34c75940}.badge-closed,.badge-low{background:var(--bg-hover);color:var(--text-muted)}.badge-medium{background:var(--accent-bg);color:var(--accent);border-color:var(--accent-border)}.badge-high{background:var(--warning-bg);color:var(--warning);border-color:#ff9f0a40}.badge-urgent{background:var(--danger-bg);color:var(--danger);border-color:#ff453a40}.badge-internal{background:var(--warning-bg);color:var(--warning);border-color:#ff9f0a40;font-size:10px}.shell{display:grid;grid-template-columns:64px 300px 1fr;height:100vh;overflow:hidden}.shell.customer{grid-template-columns:300px 1fr}.nav-rail{background:var(--bg-panel);border-right:1px solid var(--border);display:flex;flex-direction:column;align-items:center;padding:16px 0;gap:4px}.nav-rail-logo{width:36px;height:36px;border-radius:var(--r);background:var(--accent);display:flex;align-items:center;justify-content:center;font-weight:800;font-size:15px;color:#fff;margin-bottom:16px;flex-shrink:0}.nav-rail-item{width:40px;height:40px;border-radius:var(--r);display:flex;align-items:center;justify-content:center;color:var(--text-muted);cursor:pointer;transition:all .12s;background:transparent;border:none;position:relative}.nav-rail-item:hover{background:var(--bg-hover);color:var(--text-soft)}.nav-rail-item.active{background:var(--accent-bg);color:var(--accent)}.nav-rail-sep{width:32px;height:1px;background:var(--border);margin:8px 0}.nav-rail-bottom{margin-top:auto;display:flex;flex-direction:column;align-items:center;gap:4px}.nav-rail-avatar{width:30px;height:30px;border-radius:50%;background:var(--accent-bg);border:1px solid var(--accent-border);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;color:var(--accent);cursor:pointer}.ticket-sidebar{background:var(--bg-panel);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}.sidebar-header{padding:16px;border-bottom:1px solid var(--border);flex-shrink:0}.sidebar-title-row{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.sidebar-title{font-size:14px;font-weight:700;color:var(--text)}.sidebar-subtitle{font-size:11px;color:var(--text-muted);margin-top:1px}.search-box{display:flex;align-items:center;gap:7px;background:var(--bg);border:1px solid var(--border);border-radius:var(--r);padding:7px 10px;margin-bottom:10px;transition:border-color .15s}.search-box:focus-within{border-color:var(--accent)}.search-box svg{color:var(--text-muted);flex-shrink:0}.search-box input{flex:1;background:transparent;border:none;outline:none;color:var(--text);font-family:var(--font);font-size:12px}.search-box input::placeholder{color:var(--text-muted)}.filter-tabs{display:flex;gap:2px;overflow-x:auto}.filter-tab{flex:1;padding:5px 8px;border:none;background:transparent;border-radius:var(--r);font-family:var(--font);font-size:11px;font-weight:500;color:var(--text-muted);cursor:pointer;transition:all .12s;white-space:nowrap}.filter-tab:hover{background:var(--bg-hover);color:var(--text-soft)}.filter-tab.active{background:var(--accent-bg);color:var(--accent);font-weight:600}.stats-row{display:grid;grid-template-columns:1fr 1fr 1fr 1fr;gap:1px;background:var(--border);border-bottom:1px solid var(--border);flex-shrink:0}.stat-cell{background:var(--bg-panel);padding:10px 12px;display:flex;flex-direction:column;gap:2px}.stat-cell-val{font-size:20px;font-weight:700;font-family:var(--mono);color:var(--text);letter-spacing:-.03em}.stat-cell-lbl{font-size:10px;color:var(--text-muted);font-weight:500;text-transform:uppercase;letter-spacing:.04em}.ticket-list{flex:1;overflow-y:auto}.ticket-list-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:48px 20px;gap:10px;color:var(--text-muted);font-size:12px;text-align:center}.ticket-row{display:flex;flex-direction:column;gap:5px;padding:12px 14px;cursor:pointer;border-bottom:1px solid var(--border);transition:background .1s;position:relative}.ticket-row:hover{background:var(--bg-hover)}.ticket-row.active{background:var(--bg-active)}.ticket-row.active:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--accent);border-radius:0 2px 2px 0}.ticket-row-top{display:flex;align-items:center;justify-content:space-between;gap:6px}.ticket-num{font-family:var(--mono);font-size:10px;font-weight:600;color:var(--accent)}.ticket-date{font-size:10px;color:var(--text-muted)}.ticket-subject{font-size:13px;font-weight:600;color:var(--text);line-height:1.3;display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden}.ticket-meta{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.ticket-org{font-size:11px;color:var(--text-muted)}.unread-dot{width:7px;height:7px;border-radius:50%;background:var(--accent);flex-shrink:0}.main-content{display:flex;flex-direction:column;overflow:hidden;background:var(--bg)}.topbar{display:flex;align-items:center;gap:12px;padding:0 20px;height:52px;border-bottom:1px solid var(--border);background:var(--bg-panel);flex-shrink:0}.topbar-title{font-size:14px;font-weight:700;color:var(--text);flex:1}.topbar-sub{font-size:11px;color:var(--text-muted);margin-top:1px}.topbar-actions{display:flex;align-items:center;gap:6px}.topbar-user{display:flex;align-items:center;gap:7px;padding:5px 10px;border-radius:100px;background:var(--bg-hover);border:1px solid var(--border);font-size:12px;color:var(--text-soft)}.topbar-avatar{width:22px;height:22px;border-radius:50%;background:var(--accent-bg);border:1px solid var(--accent-border);display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;color:var(--accent)}.no-ticket{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;color:var(--text-muted);padding:40px}.no-ticket-icon{width:56px;height:56px;border-radius:var(--r-xl);background:var(--bg-card);border:1px solid var(--border);display:flex;align-items:center;justify-content:center;color:var(--text-muted)}.no-ticket h3{font-size:15px;font-weight:600;color:var(--text-soft)}.no-ticket p{font-size:12px;text-align:center;max-width:260px;line-height:1.6}.ticket-view{flex:1;display:grid;grid-template-columns:1fr 260px;overflow:hidden}.ticket-view.customer{grid-template-columns:1fr}.thread-col{display:flex;flex-direction:column;overflow:hidden;border-right:1px solid var(--border)}.thread-header{padding:16px 20px;border-bottom:1px solid var(--border);flex-shrink:0}.thread-header-top{display:flex;align-items:flex-start;gap:10px;margin-bottom:10px}.thread-subject{font-size:17px;font-weight:700;letter-spacing:-.02em;color:var(--text);flex:1;line-height:1.3}.thread-pills{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.thread-meta{display:flex;gap:16px}.thread-meta-item{display:flex;align-items:center;gap:5px;font-size:11px;color:var(--text-muted)}.thread-messages{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:12px}.msg-bubble{display:flex;gap:10px}.msg-bubble.agent{flex-direction:row-reverse}.msg-bubble.agent .msg-card{background:var(--accent-bg);border-color:var(--accent-border)}.msg-bubble.internal .msg-card{background:var(--internal-bg);border-color:var(--internal-border)}.msg-avatar{width:30px;height:30px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;margin-top:2px}.msg-avatar.customer{background:var(--success-bg);color:var(--success)}.msg-avatar.agent{background:var(--accent-bg);color:var(--accent)}.msg-avatar.system{background:var(--bg-hover);color:var(--text-muted)}.msg-card{flex:1;max-width:calc(100% - 42px);background:var(--bg-card);border:1px solid var(--border);border-radius:var(--r-lg);padding:12px 14px}.msg-card-header{display:flex;align-items:center;gap:8px;margin-bottom:8px}.msg-name{font-size:12px;font-weight:600;color:var(--text)}.msg-time{font-size:11px;color:var(--text-muted)}.msg-body{font-size:13px;color:var(--text-soft);line-height:1.6;white-space:pre-wrap;word-break:break-word}.composer{flex-shrink:0;border-top:1px solid var(--border);padding:14px 20px;background:var(--bg-panel)}.composer-tabs{display:flex;gap:2px;margin-bottom:10px}.composer-tab{padding:5px 12px;border-radius:100px;border:1px solid var(--border);background:transparent;color:var(--text-muted);font-size:12px;font-weight:500;cursor:pointer;font-family:var(--font);transition:all .12s}.composer-tab.active{background:var(--warning-bg);border-color:#ff9f0a40;color:var(--warning);font-weight:600}.composer-tab.reply.active{background:var(--accent-bg);border-color:var(--accent-border);color:var(--accent)}.composer textarea{width:100%;background:var(--bg);border:1px solid var(--border);border-radius:var(--r);color:var(--text);font-family:var(--font);font-size:13px;padding:10px 12px;outline:none;resize:none;transition:border-color .15s;display:block;min-height:80px}.composer textarea:focus{border-color:var(--accent)}.composer textarea::placeholder{color:var(--text-muted)}.composer-footer{display:flex;align-items:center;justify-content:space-between;margin-top:10px}.composer-hint{font-size:11px;color:var(--text-muted)}.info-panel{overflow-y:auto;background:var(--bg-panel)}.info-section{padding:16px;border-bottom:1px solid var(--border)}.info-section-title{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);margin-bottom:12px}.info-row{margin-bottom:12px}.info-row:last-child{margin-bottom:0}.info-label{font-size:11px;color:var(--text-muted);margin-bottom:3px;font-weight:500}.info-val{font-size:13px;font-weight:600;color:var(--text)}.info-val-soft{font-size:12px;color:var(--text-soft)}.info-select{width:100%;background:var(--bg);border:1px solid var(--border);border-radius:var(--r);color:var(--text);font-family:var(--font);font-size:12px;padding:7px 10px;outline:none;cursor:pointer;transition:border-color .15s;margin-top:4px}.info-select:focus{border-color:var(--accent)}.action-btn{width:100%;padding:8px 12px;border-radius:var(--r);border:1px solid var(--border);background:transparent;color:var(--text-soft);font-family:var(--font);font-size:12px;font-weight:500;cursor:pointer;text-align:left;display:flex;align-items:center;gap:8px;transition:all .12s;margin-bottom:6px}.action-btn:hover{background:var(--bg-hover);border-color:var(--border-strong);color:var(--text)}.action-btn.resolve{border-color:#34c7594d;color:var(--success)}.action-btn.resolve:hover{background:var(--success-bg)}.overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;z-index:100;display:flex;align-items:flex-end;justify-content:center;padding:0;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}@media(min-width:600px){.overlay{align-items:center;padding:24px}}.modal{background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--r-xl) var(--r-xl) 0 0;width:100%;max-width:560px;padding:28px;box-shadow:var(--shadow-lg);max-height:90vh;overflow-y:auto}@media(min-width:600px){.modal{border-radius:var(--r-xl)}}.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}.modal-title{font-size:17px;font-weight:700;letter-spacing:-.02em}.modal-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-bottom:14px}.modal-field{display:flex;flex-direction:column;gap:5px}.modal-field.full{grid-column:1 / -1}.modal-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted)}.modal-input{padding:9px 11px;background:var(--bg);border:1px solid var(--border);border-radius:var(--r);color:var(--text);font-family:var(--font);font-size:13px;outline:none;transition:border-color .15s}.modal-input:focus{border-color:var(--accent)}.modal-input::placeholder{color:var(--text-muted)}.modal-textarea{min-height:120px;resize:vertical}.modal-select{padding:9px 11px;background:var(--bg);border:1px solid var(--border);border-radius:var(--r);color:var(--text);font-family:var(--font);font-size:13px;outline:none;cursor:pointer;transition:border-color .15s}.modal-select:focus{border-color:var(--accent)}.modal-footer{display:flex;gap:8px;justify-content:flex-end;margin-top:20px}.customer-welcome{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px;gap:20px;text-align:center}.customer-welcome-icon{width:72px;height:72px;border-radius:20px;background:var(--accent-bg);border:1px solid var(--accent-border);display:flex;align-items:center;justify-content:center;color:var(--accent);font-size:32px}.customer-welcome h2{font-size:20px;font-weight:700;letter-spacing:-.02em;color:var(--text)}.customer-welcome p{font-size:13px;color:var(--text-soft);max-width:320px;line-height:1.6}.toast-container{position:fixed;bottom:20px;right:20px;z-index:200;display:flex;flex-direction:column;gap:8px}.toast{padding:10px 16px;border-radius:var(--r);font-size:13px;font-weight:500;box-shadow:var(--shadow);animation:slideIn .2s ease}.toast.success{background:var(--success);color:#fff}.toast.error{background:var(--danger);color:#fff}@keyframes slideIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@media(max-width:900px){.shell{grid-template-columns:64px 260px 1fr}.ticket-view{grid-template-columns:1fr}.info-panel{display:none}}@media(max-width:640px){.shell{grid-template-columns:1fr}.nav-rail,.ticket-sidebar{display:none}}